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Manager - Client Support in Fiinovation
By Fiinovation
Location :New Delhi (110020)
Experience : Work Experience 5 years minmum
Keyskills:
Keyskills:Customer Focus, Customer support, query handling, customer handling, team handling



Job Description  

Maintain Customer focus at all times and ensure that the customer queries are responded to, by the team Within the time-frame (for e.g. E-mail, telephone, fax)
Ensure that the agreed upon service standards are duly met, strive to exceed customer expectations wherever possible. Take ownership of queries and proactively follow through to resolution. Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Team Manager. 
Assist senior management with any special projects assigned and provide backup to team manager when necessary. 
Maintain advanced working knowledge of all customer service processes for different market segments and Communicate discrepancies/ issues to team manager when necessary.  
Maintain professional working relationship with internal and external customers, customer service management and colleagues. 

Special Notes 

Desired Candidate Profile:
Written communications skills, Listening skills, perseverance, and Time management. 
Approachability and Understanding others. 
Team Player and willingness to learn. 
Good working knowledge of Windows operating systems and Windows Office.


Job Information 

Max Salary 6.6 Lac INR 
City New Delhi Zip/Postal Code 110020 
Nature of job Non IT job - India 
Gender Equal opportunity employer 
Role Category Consulting 
Education Graduate 
Industry Exposure Consulting; Media and Entertainment; Philanthropy/Charity/ non profit 
Work Experience 5 years
 
Salary: Max INR 40,000 to 55,000
Posted on : 2018-05-26


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